DELIVERY & TERMS
PRICES
Prices shown are in
For countries outside of the EU and
We will endeavour to dispatch your goods within 3 working days ( subject to credit card clearance ) of the order being received providing we have them in stock .
Please note that during busy periods such as seasonal sale or Christmas delivery may take a little longer.
If for any reason the goods are not available for immediate dispatch we will advise you of the likely time scale and you may decide if to proceed with the order or part order.
If you have not received your order or any notification from the courier indicating that delivery has been attempted with a reasonable time after the above indications please contact us on
websales@ markmarengo.com
Please note that recipients outside of the EU will be responsible for any importation duties, clearance fees and other additional charges concerning customs.
The customer is also responsible to provide to their country customs any information
required to clear the goods.
Please note that in the event of any return for faulty or unsuitable that we are not liable to refund any duty paid as this is a specific contract between the purchaser and his own country Customs and Excise.
RETURNS & REPLACEMENTS
In the unlikely event that you receive goods which were not what you ordered or are damaged or defective or of a different quality than stated then we will replace the damaged goods or refund the amount paid providing you notify us in writing within 7 days from the date the goods were delivered. In this event your return postage which must be by Recorded Delivery means will also be refunded.
Please keep a copy of the posting receipt until the return is authorised and the credit issued.
Credit will be issued in the same way paid, i.e. refunded to the credit card used for payment.
If returning items that included a free of charge promotional item the free of charge item must also be returned. This does not apply to any faulty goods items returned .
Returns must be made to :
Mark Marengo
INTERNET RETURNS
Mark Marengo and Mark Stephen are registered trading names of Mark Stephen Marengo International Limited registered in the
This website is controlled by the above company and no part of it, nor any of the contents therein may be reproduced, distributed, or copied in any form for any commercial purpose without the express written permission of the Directors of the company.
Mark Marengo is committed to providing you with Terms and Conditions of sale which are easy to understand and which are fair to you. By placing an order with us you are agreeing to accept these terms and conditions.
If you have any queries relating to our terms and conditions please contact the customer service team before placing your order. If you do not agree with the terms and conditions
set out then you should not use this website . Your statutory rights are not affected by anything contained in these terms & conditions.
ACCURACY OF CONTENT
We make every effort to ensure that the description and the appearance of the goods is as accurate as possible , although variances of colour shown on different monitors are beyond our control.
Mark Marengo reserve the right to change information, prices and descriptions of our goods at any time without notice.
In the event that any pricing error is discovered in the price of the goods that you have ordered we will contact you to advise the correct price, and whether you still wish to proceed with your order or cancel it . Mark Marengo are not under any obligation to fulfil any order that was advertised at an incorrect price.
CUSTOMER SERVICE
PRIVACY & DATA PROTECTION
We do not require your personal details to enter and review our website. However we do require certain personal information from you in order to process your order , inform you of any delays or problems and to send you special offers and promotions.
The information we require when you place an order is :
Your name
Your E mail address
Your phone number ( only for the delivery courier )
Your Delivery address
Your credit card details which are protected by the latest security technology. Our agent for credit card processing is PROTX.
Mark Marengo will not supply your details to any third party for marketing purposes , but we may from time to time contact you for offers from our own company unless you expressly ask us not to do this .
PERSONAL TAILORING SERVICE
For your convenience you may register with us your sizing details which we recommend are taken as personal measurements by our managers and tailors when visiting one of our stores. Once on file we can alter the garments of your subsequent orders in a similar manner if required.
All alterations are chargeable , please contact websales@markmarengo.com for details if required ?
DISPUTES
Mark Stephen Marengo International Limited will make every effort to resolve any problem that you may have with the goods supplied, to a satisfactory outcome.
In the unlikely event that there is a dispute in relation to the goods supplied that cannot be resolved that dispute or claim shall be governed by the jurisdiction of the English Courts of Law. If any term or condition above stated is found to be invalid in whole or in part then we undertake to abide by the law of the land in arriving at a solution to the dispute
Although we may sell to different countries it is your responsibility to ensure that your use of our website and services is legal within the laws of your own country .
We reserve the right to refuse to supply to any individual or country for whatever reason if we consider that we have reasonable reason to do so.
MARK STEPHEN MARENGO INTERNATIONAL LIMITED