Delivery and Returns

Prices

Prices shown are in UK £ Sterling and are inclusive of VAT at 17.5%. Customers from the EU may select to pay in Euros and those prices will also be inclusive of VAT.

 

For countries outside of the EU and Channel Islands all purchases are VAT free and this will be automatically calculated in the checkout procedure.

 

Delivery

We will endeavour to dispatch your goods within 3 working days ( subject to card clearance ) of the order being received providing we have them in stock .

Please note that during busy periods such as seasonal sale or Christmas delivery may take a little longer.

If for any reason the goods are not available for immediate dispatch we will advise you of the likely time scale and you may decide if to proceed with the order or part order.

 

You have the legal right to cancel your order up to 7 days providing the goods are not dispatched or in dispatch. If already dispatched please refer to our returns policy below.

 

MARK MARENGO believe we should offer the best deal to our customers also in respect of our shipping costs which we will keep to the absolute minimum possible .
 
Delivery charges are as follows :
 
United Kingdom ( Please allow 3-5 days for delivery )
1 to 5 items: £ 5.00  
6 or more items : UK £ 10.00
 
Europe & Channel Islands  ( Please allow 7 days for delivery )
1 to 5 items : £ 7.00  
6 or more items :  £ 14.00
 
Rest of World  ( Please allow 10-14 days for delivery )
1 to 2 items: £ 12.00  
3 to 5  items : £ 20.00
For larger quantities please enquire.

 

Shipping for larger items eg suits or multiple items is by the courier Interlink Express. Shipping for smaller or single items is by Royal Mail.

 

If you have not received your order or any notification from the courier indicating that delivery has been attempted with a reasonable time after the above indications please contact us on 

websales@markmarengo.com

 

Please note that recipients outside of the EU will be responsible for any importation duties, clearance fees and other additional charges concerning customs.

The customer is also responsible to provide to their country customs any information

required to clear the goods.  

Please note that in the event of any return for faulty or unsuitable that we are not liable to refund any duty paid as this is a specific contract between the purchaser and his own country Customs and Excise.

 

Returns & Replacements.

In the unlikely event that you receive goods which were not what you ordered or are damaged or defective or of a different quality than stated then we will replace the damaged goods or refund the amount paid providing you notify us in writing within 7 days from the date the goods were delivered.  In this event your return postage which must be by Recorded Delivery means will also be refunded.

 

Furthermore if the goods that you receive are the wrong size for you or not to your liking then we will replace or refund them providing they are returned in the exact condition that they were delivered and unworn. Goods must be returned by Recorded Delivery post at your own cost and in the original packaging with the return date not exceeding 7 days from the date of delivery.  Please ensure they are well wrapped up as no credit can be issued for items damaged in transit by inadequate packaging.

Please keep a copy of the posting receipt until the return is authorised and the credit issued.

Credit will be issued in the same way paid, i.e. refunded to the credit card used for payment. 

 

If returning items that included a free of charge promotional item the free of charge item must also be returned.  This does not apply to any faulty goods items returned .

 

Returns must be made to our Head Office :

 

Mark Marengo

INTERNET RETURNS

2 Enterprise House
Waldeck Road
Maidenhead
Berkshire
SL6 8BR
 
Please note : At the present time we do not have the facility in our London stores for the ordering/or returns of Internet items , so please liase with our Internet sales team as mentioned below for all information concerning our website and online sales. 
 
In case of any query please contact us on
Telephone : 05601 531436
 

 

MARK STEPHEN MARENGO INTERNATIONAL LIMITED